Effective Date: [2025.01.01]
Welcome to Ruka Ornaments Pvt Ltd By accessing or using our website rukaornaments.com, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website or purchasing our products.
1. General Information
Ruka Ornaments Pvt Ltd is a silver jewelry company that provides handcrafted jewelry. We are based in [Insert Location], and our website, rukaornaments.com, is an online platform where customers can view and purchase our products.
2. Use of the Website
- Eligibility: By using this website, you represent and warrant that you are at least 18 years old or have parental consent if you are under 18.
- Account Responsibility: If you create an account on rukaornaments.com, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Prohibited Activities: You may not use the website for any illegal or unauthorized purpose. You agree not to engage in activities that could harm, disable, or impair the website or interfere with other users’ enjoyment of the website.
3. Product Information and Availability
- Product Descriptions: We make every effort to provide accurate and detailed descriptions, images, and specifications of our products. However, we cannot guarantee that all descriptions or images are error-free. Color variations may occur depending on screen settings.
- Product Availability: All products are subject to availability. If a product is out of stock or unavailable, we will notify you and provide alternatives or offer a refund.
4. Order and Payment
- Order Process: When you place an order on rukaornaments.com, you are offering to purchase the product(s) subject to these Terms and Conditions. We reserve the right to refuse or cancel any order at any time.
- Payment Methods: We accept payments via credit/debit cards and other available online payment methods. Payment will be processed once your order is placed.
- Order Confirmation: Once your order is placed, you will receive an email confirming the details of your order. This does not mean the order has been accepted. Acceptance occurs when we dispatch the product.
5. Pricing and Taxes
- Pricing: All prices are listed in [insert currency], unless otherwise specified. We reserve the right to change prices at any time without prior notice.
- Taxes: Sales tax or other applicable taxes will be added to your order total as required by law based on your location.
6. Shipping and Delivery
Please refer to our Delivery Policy page for detailed information on shipping times, costs, and international shipping procedures.
- Shipping Charges: Additional shipping fees may apply, depending on your location and the delivery method chosen. For Sri Lanka, we offer free shipping, and for international deliveries, we offer a flat shipping rate.
- Customs and Duties: For international orders, customs duties, taxes, and other fees may apply, and these are the responsibility of the customer.
7. Returns, Refunds, and Exchanges
Please refer to our Return and Refund Policy page for details regarding the eligibility and process for returns, refunds, and exchanges.
8. Intellectual Property
All content on rukaornaments.com, including text, images, logos, graphics, and designs, is owned by or licensed to Ruka Ornaments Pvt Ltd and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Ruka Ornaments Pvt Ltd will not be held liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products, even if we have been advised of the possibility of such damages. Our liability is limited to the total amount paid for the product(s) in question.
10. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Modifications to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use the website after any changes are made, you agree to the updated terms.
12. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Sri Lanka. Any disputes arising out of or in connection with these Terms and Conditions shall first be resolved through mediation or, if necessary, through arbitration. If such dispute cannot be resolved through mediation or arbitration, it shall be subject to the exclusive jurisdiction of the courts located in Sri Lanka.
13. Contact Us
If you have any questions or concerns about our Terms and Conditions, please contact us at:
Ruka Ornaments Pvt Ltd
Email: ask@rukaornaments.com