Effective Date: [2025.01.01]
At Ruka Ornaments Pvt Ltd, we strive to provide our customers with a smooth and efficient shopping experience. This Delivery Policy outlines the estimated production and shipping timelines for orders placed on rukaornaments.com. By placing an order with us, you agree to the terms set forth in this policy.
1. Production Time
Once you place your order, our team will begin crafting your jewelry with the utmost care. Since each piece is made with attention to detail, the production time for all items typically takes 5 to 8 business days.
Please note that production time may vary based on the complexity of the design or the availability of materials, but we will inform you if there are any delays.
2. Delivery Times
After your jewelry has been crafted, we will proceed with shipping. The following are our standard delivery timelines:
- Within Sri Lanka: Delivery will take 2 to 5 business days after your order has been dispatched. Shipping is free for all orders within Sri Lanka.
- International Shipping: For orders outside of Sri Lanka, delivery will take approximately 1 to 2 weeks, depending on the destination country and customs processing times. We offer a flat shipping rate for all international orders.
Please be aware that delivery times may vary based on factors such as local shipping conditions, holidays, and customs regulations.
3. Shipping Charges
- Sri Lanka: We offer free shipping for all orders within Sri Lanka.
- Worldwide: We offer a flat shipping rate for international orders. The exact shipping fee will be displayed during the checkout process based on your location.
4. Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number (if available) and a link to track your shipment. You can use this to monitor the progress of your delivery.
5. Customs and Import Duties (For International Orders)
For international deliveries, please note that customs duties, taxes, and other fees may apply depending on the regulations in your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing an order.
6. Delayed Shipments
While we make every effort to ensure timely delivery, there may be unforeseen circumstances such as weather delays, customs clearance, or issues with the carrier that could delay your shipment. If you experience any issues with your order or believe there is a delay, please contact our customer service team at ask@rukaornaments.com.
7. Incorrect Address
It is important that you provide the correct and complete delivery address when placing an order. If there are any issues with the address provided and the package is returned to us, additional shipping fees may apply for reshipment.
8. Order Changes or Cancellations
Once an order has been placed, we begin the production process immediately. As such, changes or cancellations to your order may not be possible. Please review your order carefully before submitting it.
9. Contact Us
If you have any questions regarding delivery, shipping times, or tracking, feel free to reach out to us:
Ruka Ornaments Pvt Ltd
Email: ask@rukaornaments.com